Tendencias y Estudios / Digitalización

Delivering Customer Value in Digital times Evolving landscapes in European TelecommunicaTions services

The European telecoms sector has evolved significantly over recent years – it is a sector characterised by evolving service, improved trust and enhanced customer relationships. 

This study, while recognising the complexity of delivering sophisticated telecoms services, provides facts and figures on an often untold story: the
comprehensive and growing value consumers receive from telecommunications services – realised as a direct result of strong competition between providers, innovation and considerable ongoing investments in networks and services.